Rights & Responsibilities

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.

The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership depends on an understanding of each other's needs and co-operation between us.

Our responsibility to you:

  • You will be greeted courteously.
  • You have a right to confidentiality.
  • You have the right to see your medical records subject to the limitations of the law.
  • You will be seen the same day if your problem is urgent.
  • You will be informed if there will be a delay of more than 20 minutes for your appointment.
  • You will be referred to a consultant when your GP thinks it necessary.
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly.

Your responsibility to us:

  • Please treat all surgery staff with due respect - we are all just doing our job.
  • Do not ask for information about anyone other than yourself.
  • Tell us of any change of name, address or telephone number so that our records are accurate.
  • Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend surgery.
  • Please cancel your appointment if you are unable to attend.
  • Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency.
  • Please report to receptionist on arrival.
  • Please allow sufficient time for your consultant's letter or the results of any tests to reach us (usually 2 - 3 weeks after appointment).
  • Do let us know whenever you feel we have not met our responsibly to you.
  • We would, of course, be pleased to hear when you feel praise is due as well!
Your Neighbourhood Professionals K C Care Fraserburgh Ltd The Happy Plant Garden Centre
© Neighbourhood Direct Ltd 2017
Lochpots Road, Fraserburgh, AB43 9NH
  • Telephone 01346 514154
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals K C Care Fraserburgh Ltd The Happy Plant Garden Centre
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