Suggestions on how to improve our service are always welcomed. There is a box by the front door where you may leave any written comments. If you would like a reply please leave your name and a contact phone number.
Patients who wish to make any complaints should complete a complaints form or ask to see Mrs Sheena Simpson, who will advise on the complaints procedure. Alternatively, the complaint can be submitted in writing to her. If you have a complaint, try speaking to the person concerned first. If you are still unhappy please write to either our Complaints Officer or to the Practice Manager. All complaints will be acknowledged in writing within three working days. Our target is to resolve 90% of complaints within 20 working days following a full and fair investigation. In exceptional cases this may be longer but you will be informed of the reason for the delay. If you are not satisfied with the outcome of your complaint the Practice Manager will advise you about the independent review process.